Channel DynamicsUX & AI training
Improving the user experience and conversion of your digital products is an on-going job, and AI has raised the bar again. We provide expert training in-house or through our CPD-certified courses, so your team can do the work themselves.
Our training courses
Every course is available as in-house training for your team, and can be tailored to your organisation. Public course dates are announced here when scheduled.
AI for product, design and research teams
A practical one-day course: how current AI models work, using AI in research and prototyping, designing trustworthy conversational experiences, and responsible use. Includes a working session on a real problem from your team.
UX design principles
Provides the UX “big picture” and helps you design better websites by showing how the various usability tools and techniques fit into real-world design and development processes.
Information architecture
Research-based guidelines, practical advice and practical examples. Improve your website with our industry-leading one-day information architecture (IA) course.
User research methods
Research-based guidelines, practical advice and real-world examples to improve your website with our one-day user experience (UX) research course.
Customer journey mapping
Customer journey maps identify user needs through storytelling and visualisation. Learn how to apply this technique in your own business to identify digital touchpoints.
Visual design principles
Learn the most effective ways of designing web pages in line with UX best practice. Identify your major usability issues early, start with pen and paper and develop logical, customer-friendly designs.
Interaction design
Learn how to structure information systems and user experiences: organise search and navigation systems that help people complete tasks, find what they need and understand what they’ve found.
Service design
Learn how to design service experiences for customers and users. Increase engagement at each step of the process so your organisation stands out and customers come back for more.
Usability testing (2 days)
Learn how to plan and run usability testing sessions in this intense and practical two-day course. Get experience of industry-leading tools and practise the end-to-end process as an observer, moderator and participant.
Companies that have enjoyed our training courses
What attendees say
Seeing the buzz around the room and getting marketing involved and challenging us to think in a very different way and seeing how people have responded so positively has been really wonderful to watch and be part of.
This has been superb. It’s been an intense few days and we’ve covered a huge amount of topics around customer and user experience. We had a cross functional team of 130 people from 16 departments. We’re really going to push the transformation of this company from today.
The training provided clear and structured training, taking the team from novices to competent Google Analytics users in a short space of time.
I was hesitant about signing up to the IA course due to my experience, but I learned a lot about the mistakes I was making, and numerous time saving shortcuts that will streamline my work in the future.
I learnt so much about Usability Testing over the two day course. I’ve gone from being a complete novice to having a structure and templates that I can use to run my own sessions with our users.
I feel like I’ve really achieved something. The trainer Robert from Channel Dynamics built on the learning steps from the previous day’s work until I understood the complete picture. I went in to the exam with confidence and passed first time.
Training FAQs
How do I book a training course?
Email us at [email protected] or use the contact page and we will confirm availability, dates and payment details.
Is the training right for me?
We assume some awareness of the user experience field. The courses are appropriate for anyone working in the creation of digital products and want to learn about the process, tools and techniques to create successful user experiences.
Do I have to take the courses all together or can I spread them out?
Courses can be taken over an 18-month period. If you register for the full certification, there is some discount so it works out cheaper than the individual courses when added up.
What is the latest I can book the course?
Registration will stay open until the day before the course starts or a maximum number of students have booked (16).
When do you post your training schedule of upcoming courses?
We post our course schedule at least three months in advance where possible. This will be listed on the website. Please register if you would like to be notified of upcoming courses via email (see the sign-up form on this page).
How can I pay?
Courses and Certification programs can be paid through credit or debit card at online registration. We can issue an invoice statement on request in addition to the pdf confirmation sent out as part of the payment confirmation. (If you require an invoice to be sent for payment, please email [email protected]). We do not accept cheques at this time.
What is your cancellation policy?
Please contact us for our current cancellation terms.
Do you offer any discounts?
We offer a student discount of 10% off individual courses. A valid student ID is required. A group discount of 10% is also available when three or more from the same organisation register for the same courses. Please contact [email protected] to discuss options.
Are there any other costs apart from the course fees?
No, the course fees include training materials and lunch. Any other personal costs such as travel or accommodation will need to be covered by the attendees.
Are your courses CPD certified?
Yes, our courses are certified for CPD by the CPD Accreditation organisation.
The Exam and related details
If you have completed the required courses, and when you are ready to take the exam. Please let us know the date you would like to sit the exam. We will verify your attendance at each course before adding you to the exam session. You cannot register for the exam without attending all of the courses. If you fail the exam: If you fail the certification exam, you can retake the exam with the next session. All exams are supervised by a Channel Dynamics representative and must be completed in person. We do not offer remote or online exams. Exam Results: Each certification requires a pass grade of 70% or more on the final test. Results will be assessed and sent approximately two weeks after the exam date.
Do I need to bring anything with me to the training course?
A laptop is recommended for the Visual Design, Information Architecture and Usability Testing courses. It would be useful if you had relevant design packages installed such as Sketch and In-Vision. Channel Dynamics will provide the relevant workshop materials such as pens and Post-It notes etc.
Do you offer customised or In-house training?
Yes, we offer a range of in-house training options based on any of our courses and can also create bespoke courses if required for additional fees.
Is the Channel Dynamics certification recognised worldwide?
Channel Dynamics UX training courses are CPD recognised certifications for UX practitioners and can be used worldwide. We ensure that materials are current and that our instructors are qualified to lead training in UX design related activities.
Interested in training for your team?
Tell us what you’d like your team to learn and we’ll put together a course outline and quote.